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EMS Element 10. Communication
Owner: EMS Coordinator
 Approver: EMS Core Team/EMS Management Review Team

Purpose/Overview

To ensure that MCAS Miramar implements documented procedures for internal communications among the Installation Commander, the EMS Team, the environmental office, all units and offices which own practices, and others within the Marine Corps interested in the installation's environmental affairs.

To implement documented procedures for receiving, recording, and responding to communications from regulatory agencies, the public, and others outside the Marine Corps who are interested in the installation's environmental affairs.

Definitions

  • Interested Parties – Individual(s) or group(s) concerned with or affected by the environmental performance of MCAS Miramar. External interested parties may include regulators, local residents, insurers, customers, environmental groups, emergency response services, residential associations, other government bodies and the general public.

USMC EMS Conformance Criteria

The USMC EMS Conformance Guide, dated Dec 2004, establishes conformance requirements for each element of the Marine Corps EMS. The following EMS conformance criteria are applicable to Element 10, Communication, of the MCAS Miramar EMS:
  • The installation implements documented procedures for internal communication among the Installation Commander, the EMS Team, the environmental office, all units and offices which own practices, and others within the Marine Corps who are interested in the installation's environmental affairs.
  • The installation implements documented procedures for receiving, recording, and responding to communications from regulatory agencies, the public, and others outside the Marine Corps who are interested in the installations environmental affairs.

MCAS Miramar EMS Procedure/Process Description

1. Overview of Communication Systems

1.1 MCAS Miramar intends to provide information to internal and external interested parties that is:

  • Accurate with respect to the specific information being communicated
  • Representative of the installation's overall EMS
  • Adequately explained to the recipient
  • Easily understood by the recipient

1.2 MCAS Miramar uses a variety of media (e.g., bulletin boards, intranet, world wide web, annual reports, etc.) to achieve the required level of communication. Specific types of communication media are selected based on the nature of the information being communicated and the intended audience. The Summary of Communication Methods table summarizes the established communication methods, types of information communicated, and the intended audiences.

2. Communication of Emergency Situations - All personnel are responsible for reporting environmental hazards, accidents, and emergency situations immediately upon discovery, in accordance with the Facility Response Plan.

3. Internal Communication

3.1 The EMS Core Team is responsible for the communication of the EMS Policy to all employees. The EMS Coordinator communicates relevant Objectives and Targets, Significant Environmental Aspects, Environmental Performance and Roles, Responsibilities and Qualifications to the EMS Core Team, the Environmental Leadership Council, the Unit Environmental Coordinators, and others within the Marine Corps who are interested in the installation's environmental affairs. This includes uploading EMS documentation into the HEAP Portal.

3.2 Unit Environmental Coordinators communicate relevant environmental system information to personnel under their management. Relevant information includes, but is not limited to, the following: roles, responsibilities and authorities; operating procedures; and consequences of deviating from established procedures. The selection of the most appropriate communication methods is left to the discretion of the responsible manager. Unit Environmental Coordinators encourage personnel to identify and report shortcomings and/or deficiencies of the EMS.

3.3 All employees are responsible for reporting EMS shortcomings and/or deficiencies to their Unit Environmental Coordinators. If the Unit Environmental Coordinator is not available, employees should report system deficiencies or shortcomings directly to the EMS Coordinator. Any such deficiencies or shortcomings identified are responded to in accordance with the NONCONFORMANCE AND CORRECTIVE/PREVENTIVE ACTION EMS element.

4. External Communication of Information

4.1 The selection of the most appropriate method(s) for external communication is left to the discretion of the Public Affairs Office, or authorized designee.

4.2 Regulatory Agencies - The EMD Director has granted each Program Manager the authority to contact the regulatory agencies as needed. It is the Program Manager's responsibility to document this communication within the EMS.  All communications received from regulators that require action are recorded by the receiving party in the Regulatory Communication Log.

4.3 Non-Regulatory Interested Third Parties - Inquiries and communications concerning the organization's EMS and/or environmental performance are directed to EMS Core Team, the EMD staff, or authorized designee, for determination of an appropriate response. Such inquiries and communications may include mail, faxes, telephone calls or personal visits. Depending on the nature and circumstances of the communication received, the EMS Core Team or the EMD staff may elect to respond directly to the interested party, issue a response to multiple interested parties or not respond.  The EMS Core Team and the EMD staff will notify the EMD Director of the appropriate response, if any.  The EMD Director will implement the decision and record relevant information regarding responses to all communications received from external parties in the facility’s Communication Methods Log.

4.4 The EMD Director maintains copies of all written communications from external parties, other than regulators, on environmental matters. All non-written communications from external parties are documented using phone logs or other appropriate means by the individual receiving the communication. All records of external communications are maintained in accordance with the RECORDS management system element.

5. Outreach to Interested Parties

5.1 MCAS Miramar may elect to solicit the views of external interested parties on its EMS, as the need arises. Situations which might trigger such an outreach may include facility expansions; application for, issuance of or renewal of environmental permits; occurrence of an emergency situation; coverage in the media; etc. 

5.2 The results of, effectiveness of, and need to continue, proactive external communication efforts will be evaluated during the MANAGEMENT REVIEW process.

Document Revision History

Revision Date Nature of Revision Document Review Participants
02/07/2007 Update content EMS Core Team
9/14/07 Update content EMS Core Team
12/18/07 Update content EMS Core Team
6/17/08 update content EMS Core Team
11/17/08 Update content EMS Core Team

 


Management System documents are maintained as described in the DOCUMENT CONTROL Procedure. Printed documents are UNCONTROLLED.